Return and Refund Policy

Last Updated: April 26, 2026

At Sculptfit.com, customer satisfaction is important to us. Please review our refund and return policy below.

1. 90-Day Return & Refund Window

We accept eligible return and refund requests within 90 days from the date your order is delivered.

2. Eligible Refund / Return Conditions

Refunds or returns are only accepted for products that:

  • Arrive damaged or defective

  • Are not as described on our website

  • Arrive with missing essential parts due to shipping issues

To process any claim, we require an unboxing video clearly showing the package being opened and the issue with the product.

3. How to Request a Return

Please email us at support@sculptfit.com using the following subject line format:

Return order#9999 + unboxing video attached

Example:
Return order#1234 + unboxing video attached

Your email must include:

  • Order number

  • Clear description of the issue

  • Unboxing video evidence

  • Photos (if applicable)

4. Return Shipping Cost

Customers are responsible for all return shipping costs.

We recommend using a trackable shipping method, as we are not responsible for lost return packages.

5. Return Package Requirements

Returned items must include all original contents, including:

  • Original product(s)

  • Free gifts

  • Promotional items

  • Accessories

  • Manuals / packaging (if available)

Incomplete returns may be rejected or partially refunded.

6. Refund Processing Time

Once your return is received and inspected, refunds will be processed within 3–10 business days.

Refunds will be issued to your original payment method.

7. Restocking / Processing Fee

A 20% processing/restocking fee will be deducted from the total order value of your refund.

8. Non-Refundable Situations

We do not accept refunds for:

  • Change of mind

  • Incorrect orders placed by customer

  • Minor cosmetic packaging damage

  • Missing unboxing video proof

  • Requests made after 90 days

9. Contact Us

📧 support@sculptfit.com
🌐 Sculptfit.com

If you need help, our support team will respond within 24–48 hours.